Return + Refund Policy

Shipping Information

  • We strive to process and ship orders promptly. Most orders are processed within 1-2 business days.
  • Standard shipping typically takes 5-7 business days. Expedited shipping options may be available at checkout for an additional fee.
  • Please note that while we aim to deliver within the estimated timeframe, delivery dates are not guaranteed.

Cancellation Policy

Once an order is completed on our website, we cannot guarantee cancellation. However, we will do everything possible to accommodate your request if the order has not yet been processed or shipped.

  • Before Processing: Contact us immediately at info@shockdgolfballs.com to request cancellation. If eligible, a full refund will be issued.
  • After Processing: Cancellations may not be possible, but you can refer to our Return Policy below for post-delivery options.
  • Custom Orders: Personalized items cannot be canceled once production begins.

For assistance, contact us at info@shockdgolfballs.com. We’re here to help!

Refund Policy

Our refund policy is valid for 30 calendar days from the date of purchase. If you wish to return a product during this period, you may do so, provided the conditions below are met. Refunds will not be processed for returns initiated beyond the 30-day period.

Refund Requirements

To qualify for a refund, the following criteria must be met:

  • The product must be unopened.
  • The product must be in its original packaging.
  • The product must be unused and undamaged.

Returns are inspected upon arrival at our facility. Refunds will be processed within 5-7 business days after inspection. If the product does not meet the stated criteria, we reserve the right to decline the refund.

Proof of Purchase

A receipt or proof of purchase is required to process a refund. Refunds cannot be issued without proof of purchase.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email info@shockdgolfballs.com with your order details.
  2. Return Label: We will provide you with a return shipping label via email.
  3. Shipping Fee: A $4.99 return shipping fee will be deducted from the refund amount.

Important Notes:

  • Original shipping and insurance costs are non-refundable.
  • Ensure the product is properly packaged to prevent damage during transit. Damaged or used items may result in a denied refund.

Return to Sender

Items returned to us as “Return to Sender” will be processed as standard returns. This typically occurs when:

  • The address provided is incorrect or incomplete.
  • The recipient fails to pick up the package after delivery attempts.

The original purchase price of the item will be refunded, minus the $4.99 return fee. Shipping and insurance costs are non-refundable.

Product Performance

We stand behind the quality of our products and want you to have a great experience with SHOCK'D Golf Balls. If you encounter an issue with your product, please:

  1. Email us at info@shockdgolfballs.com within 30 days of purchase.
  2. Provide a detailed description and photos of the product.
  3. Keep the product on hand in case we request a return for further inspection.

Based on the provided information, we will determine if a replacement order is warranted.

Holiday Returns

For purchases made during the holiday season (November 13th - December 25th 2024), we offer extended return eligibility. Holiday returns must be initiated by January 31st, 2025. All standard return conditions apply, including the $4.99 return fee.

Damaged or Defective Items

If your item arrives damaged, incomplete or defective, please contact us within 7 days of delivery with a description and photo of the issue. We’ll work to resolve the problem with a replacement or refund.

Apparel Return Policy

At SHOCK'D, we want you to love your purchase. If you're not completely satisfied with your order, we’re here to help! Please review our return and exchange policy below for clothing items.

  • Items must be returned or exchanged within 30 days of delivery.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Any item showing signs of wear, stains, or damage (e.g., deodorant marks or odors) will not be eligible for return.

Contact Us

If you have any questions, concerns, or complaints regarding this policy, please reach out to us at:

Last Updated: November 1st, 2024